Jobs in Dubai, Abu Dhabi, Saudi Arabia and UAE | gulfpost.blogspot.com: 5/1/10

Advertising Sales Executives at Zawya in Beirut

To sell Zawya advertising services to agencies and direct clients in either KSA (KSA-based) or the Middle East (Dubai-based).
Major Responsibilities

Develop a business plan in coordination with the Head of Advertising.
Develop an advertising sales pipe-line for the geographical region of responsibility.
Generation of sales leads, via a combination of cold-calling, attendance at seminars/events and meetings.
Meet both individual sales targets.
Forge successful external and internal contacts and relationships.
Develop productive, revenue generating initiatives with a focus on new business.
Prepare and conduct presentations to both clients and agencies

Skills

Bachelor degree in Business Studies preferable.
Proven sales record of at least 1 year - preferably media.
Strong understanding of the regional online media market.
Shows initiative and enjoys challenge.
Good communication skills in English are essential, in both written and oral form. For KSA Arabic is essential.
Strong computer skills, with attention to detail and experience with Microsoft Word, Excel, Power Point.

To apply for the positions above, please send your CV and covering letter to jobsdubai@zawya.com .

Product Analyst - Contribution Tools at Zawya in Beirut

The Analyst will be responsible for defining, developing and maintaining a new generation of online services, designed to deliver 'user generated content'.
The primary responsibility of this position involves working with product owners, potential users and IT resources to define 'contribution tools' from idea stage through to inception and maintaining them throughout their lifecycle.
Responsibilities

Develop original ideas with product owners and users.
Create product specifications that define the scope of product, requirements of prototype, and deliverables/milestones.
Oversee development of product with technical teams.
Perform technical testing and quality assurance.
Oversee bug reporting with operations, developers, content and product owners.
Maintain data quality and integrity of user contributed content.
Perform regular user behavior analysis.

Required Qualification/Skills:

Knowledge of company information (CM) is a must.
Strong analytical, technical, creative and problem-solving skills.
Excellent communication and relationship skills with all levels of executives.
Outstanding attention to detail and organizational abilities, ability to troubleshoot and provide feedback, guidance and solutions for product development plans a must.
Strong interest and knowledge of the internet required.
Bachelor degree.

To apply for the positions above, please send your CV and covering letter to jobsdubai@zawya.com .

Membership Training and Support Manager at Zawya in Beirut

The role of the Membership Training and Support Manager is to drive Zawya member's engagement and awareness by developing first class proactive online training and support strategies. This notably includes setting - up processes, KPIs and tools to ensure that all incoming inquiries are answered promptly and efficiently by the team. The ultimate objective of the MS Manager is to consistently improve member’s satisfaction and loyalty through a professional and customized service touch.

Major Responsibilities:

Build a first class training and support structure by developing a customer care attitude set-up processes and tools to maximize members satisfaction and loyalty
Implement methodologies to improve first call resolution, manage customer perceptions, and Feedback
Develop a performance measurement framework to meet our challenging customers service goals and KPIs
Implement automated feedback systems to monitor service response time, resolution lead time in order to enhance the quality of training and support delivered
Analyse team monthly performance through various quantitative and qualitative reports and tools. Take necessary corrective action to address any identified shortfall.
Define and deliver high quality member online training material and procedures to maximize member awareness and usage
Participate in new products launch projects and awareness campaigns in collaboration with Marketing and Product development
Develop and demonstrate a strong understanding of customers and business needs.
Manage departmental costs and design staff incentives to maximize team productivity and service quality

Required Qualification/Skills:

Maintain a high level of employee morale within the team.
4-5 years successful experience leading a professional customer training and support unit within a service Company
Master degree or equivalent
Good understanding of online technologies and web applications
Understanding of financial markets would be an asset
Excellent communication skills in English and Arabic
Strong leadership, as well as the ability to work with other departments such as products, sales and Marketing in several locations and countries
This is a new role and as such requires someone who is adaptable, and has the ability to use their initiative and problem-solving skills
Strong computer skills, with attention to detail and experience with Microsoft Word, Excel, Power Point