Telecom Jobs Opening Dubai

Please see below the requirement ,all below are urgent positions

Preference will be given to those who have worked earlier in Du in similar role,

Send CVs to Rizwan@dicetekuae.com

1.    Consumer Service Fulfillment Provisioning Technician 

"1. Process customer provisioning requests in a timely and efficient manner.

2. Validate documents of each activity within the day the time of distribution of orders, rejecting all the orders with missing documents  within the established SLA and changing order status, if complete, from assigned to ‘in progress’ in order to ensure that the end to end SLA adherence requirements are met.

3. Raise a red flag to the line manager for every TT logged for system failure/issues and keep track of it in order to ensure that the line manager escalates related issues to relevant teams.Follow up with sales and customers on each proposal submitted in order to meet the 48 hours SLA and raise red flag to the management on a weekly basis on each proposal that exceeded SLA through an excel report. This ensures that management is aware of the issues affecting Sales Support and escalations can take place accordingly.

4. Ensure each order meets the SLA as defined in order to avoid escalations from other teams.Propose and share work around solutions to bypass system limitations and the absence of full automation in order to ensure that the team is fully aware and aligned to the tasks on hand.

5. Communicates effectively with employees and provide relevant information upon request.

6.  Continually develop own skills and maintain an up to date knowledge of systems and work processes necessary to carry out the role.Process requests on time and highlight delays to management in order to contribute to maintenance of operational efficiency and ensure customer requests are resolved and provisioned within SLAs.

7. Continuously improves processes and methods required to effectively perform job at own position.

8. Provide input regarding improvements in processes and methods within the team/unit."

2.    Enterprise Sales Support Team Lead

"1. Process customer provisioning requests in a timely and efficient manner.

2. Validate documents of each activity within the day the time of distribution of orders, rejecting all the orders with missing documents  within the established SLA and changing order status, if complete, from assigned to ‘in progress’ in order to ensure that the end to end SLA adherence requirements are met.

3. Raise a red flag to the line manager for every TT logged for system failure/issues and keep track of it in order to ensure that the line manager escalates related issues to relevant teams.Follow up with sales and customers on each proposal submitted in order to meet the 48 hours SLA and raise red flag to the management on a weekly basis on each proposal that exceeded SLA through an excel report. This ensures that management is aware of the issues affecting Sales Support and escalations can take place accordingly.

4. Ensure each order meets the SLA as defined in order to avoid escalations from other teams.Propose and share work around solutions to bypass system limitations and the absence of full automation in order to ensure that the team is fully aware and aligned to the tasks on hand.

5. Communicates effectively with employees and provide relevant information upon request.

6.  Continually develop own skills and maintain an up to date knowledge of systems and work processes necessary to carry out the role.Process requests on time and highlight delays to management in order to contribute to maintenance of operational efficiency and ensure customer requests are resolved and provisioned within SLAs.

7. Continuously improves processes and methods required to effectively perform job at own position.

8. Provide input regarding improvements in processes and methods within the team/unit."

Qualification Requirements (Education, Experience, Skills & Others)

1,Bachelor degree in Telecommunications, Computer Science, or relevant domain

2,Good leadership skills in a multi-cultural and multi-national environment

3,Good interpersonal & communication skills

4,At least 3 years working experience in commercial customer service(Pre-Sales or Post-Sales).

3.    Consumer Service Fulfillment Provisioning Technician

"1. Preparing LCM Report

2. Preparing Ageing Report

3. Monitoring In Progress Report

4. Maintaining Dispatch Board

5. Creation of Penalties

6. Maintaining Penalties Database

7. Checking of Invoices

8. Preparation of Weekly Report

9. Calling Customers to schedule the appointment

10. Preparing Consumer Daily Field Visit Report

11. Preparing Provisioning Report

12. Preparing Internal KPI Report

13. Scheduling the appointment

14. Creation and Maintaining of SLA Report

Qualification Requirements (Education, Experience, Skills & Others)

1,Diploma or Higher Certificate in Electrical or Electronics or related disciplines

2,Good interpersonal & communication skills

3,Problem solving skill

4,At least 2 years working experience in residential broadband, IPTV and VoIP services installation

5, Familiar with Dubai"            with UAE DL

4.    Consumer Service Fulfillment Activation Technician

1. Resume, Suspend, Delete and  Update Consumer WO

2. Manual Reconnection of services without WO (HPSM TT)

3. Service Status Request

4. TT's Request

5. ITCMS WO Request

6. Alignment of SIID s in OBI with NetCraker

7. Creating and Deleting profiles in OBI for Testing Team on their request.

8. Follow up with OAIM Team for any Pending WO, not closed due to NeCraker Issue.

9. Cease WO request-By vendor

10. Hybrid WO request

11. Static IP Request

12. Coordination with T3 and IP Core Team for subnet request

13. Circuit Creation in Net Cracker for Migrated Switch

14. Circuit Creation in Net Cracker for Relocation WO

15. Consumer WO Audit-Assigned by management.

16. Creating Circuit in NC of Port Changed CM

17. Training the team for change in Technology and Supporting the team for issue WO's and escalation WO's

Qualification Requirements (Education, Experience, Skills & Others)

1,Bachelor degree in Telecommunications, Computer Science, or relevant domain

2,Good leadership skills in a multi cultural and multi-national environment

3,Good interpersonal & communication skills

4,At least 2 years working experience in residential broadband, IPTV and VoIP service activation.

5.    Consumer Service Fulfillment Activation Leader

"1. Resume, Suspend, Delete and  Update Consumer WO

2. Manual Reconnection of services without WO (HPSM TT)

3. Service Status Request

4. TT's Request

5. ITCMS WO Request

6. Alignment of SIID s in OBI with NetCraker

7. Creating and Deleting profiles in OBI for Testing Team on their request.

8. Follow up with OAIM Team for any Pending WO, not closed due to NeCraker Issue.

9. Cease WO request-By vendor

10. Hybrid WO request

11. Static IP Request

12. Coordination with T3 and IP Core Team for subnet request

13. Circuit Creation in Net Cracker for Migrated Switch

14. Circuit Creation in Net Cracker for Relocation WO

15. Consumer WO Audit-Assigned by management.

16. Creating Circuit in NC of Port Changed CM

17. Training the team for change in Technology and Supporting the team for issue WO's and escalation WO's

Qualification Requirements (Education, Experience, Skills & Others)

1,Bachelor degree in Telecommunications, Computer Science, or relevant domain

2,Good leadership skills in a multi-cultural and multi-national environment

3,Good interpersonal & communication skills

4,At least 5 years working experience, which at least 2 years at management level, in residential broadband, IPTV and VoIP service activation.

6.    Enterprise Sales Support Assistant

"1. Process customer provisioning requests in a timely and efficient manner.

2. Validate documents of each activity within the day the time of distribution of orders, rejecting all the orders with missing documents  within the established SLA and changing order status, if complete, from assigned to ‘in progress’ in order to ensure that the end to end SLA adherence requirements are met.

3. Raise a red flag to the line manager for every TT logged for system failure/issues and keep track of it in order to ensure that the line manager escalates related issues to relevant teams.Follow up with sales and customers on each proposal submitted in order to meet the 48 hours SLA and raise red flag to the management on a weekly basis on each proposal that exceeded SLA through an excel report. This ensures that management is aware of the issues affecting Sales Support and escalations can take place accordingly.

4. Ensure each order meets the SLA as defined in order to avoid escalations from other teams.Propose and share work around solutions to bypass system limitations and the absence of full automation in order to ensure that the team is fully aware and aligned to the tasks on hand.

5. Communicates effectively with employees and provide relevant information upon request.

6.  Continually develop own skills and maintain an up to date knowledge of systems and work processes necessary to carry out the role.Process requests on time and highlight delays to management in order to contribute to maintenance of operational efficiency and ensure customer requests are resolved and provisioned within SLAs.

7. Continuously improves processes and methods required to effectively perform job at own position.

8. Provide input regarding improvements in processes and methods within the team/unit."

Qualification Requirements (Education, Experience, Skills & Others)

1,Diploma or Higher Certificate in Electrical or Electronics  or related disciplines

2,Good interpersonal & communication skills

3,At least 2 years working experience in commercial customer service(Pre-Sales or Post-Sales).

7.    OMD Technican

"-Receive order from Sales Support team

-- Order Sorting & Distribution

-- Customer Appointment Scheduling & rescheduling

-- Call Select order co-ordination & partner follow-up

-- Preparing the material list per work order to collect from logistics

-- Audit of Field Engineer visits and checking for delayed appointments / missed appointments

-- Follow-up with Du Internal teams for Site Access, Customer Issues, Capacity Issues, Shortfall Requests, Wrong Work Orders, Wrong Products etc

-- Work with Sales Support & ESO for order related issues

-- Work with EnR, ND & RFS team for the RFS status of new sites

-- Escalation Management and Order Prioritization

-- Participate in FUT, UAT of new products

-Document Management

-Reporting

-System updateon CRM, CRR

-Receive TT and dispatch to related team for those provision with 28 days problem

-Dispatch field staff on-site installation

-Owner and SPOC of all work orders

-Involve with product marketing & other internal teams in the defining & testing of process for new products"                                  

Qualification Requirements (Education, Experience, Skills & Others)                      

1,Diploma or Higher Certificate in Electrical or Electronics  or related disciplines

2,Good interpersonal & communication skills

3,Problem solving skill

4,At least 2 years working experience in commercial customer service(Pre-Sales or Post-Sales)

8.    Team Leader- Logistics,Store&Fleet 

"1. Preparing LCM Report

2. Preparing Ageing Report

3. Monitoring In Progress Report

4. Maintaining Dispatch Board

5. Creation of Penalties

6. Maintaining Penalties Database

7. Checking of Invoices

8. Preparation of Weekly Report

9. Calling Customers to schedule the appointment

10. Preparing Consumer Daily Field Visit Report

11. Preparing Provisioning Report

12. Preparing Internal KPI Report

13. Scheduling the appointment

14. Creation and Maintaining of SLA Report

Qualification Requirements (Education, Experience, Skills & Others)

"1,Bachelor degree in Telecommunications, Computer Science, or relevant domain

2,Good leadership skills in a multi-cultural and multi-national environment

3,Good interpersonal & communication skills

4,At least 5 years working experience, which at least 2 years at management level, in Logistics,Store&Fleet.

9.    Team Leader – QA

"1. Manage KPI and site visit records for Technicians

2. Site visit once a week to site where a CR was done

3. Mystery visit for the site once a week and provide report

4. Prepare penalty presentation/ document

5. Site visit after a violation

6. Weekly TT report from NOC and forwarding to Activation Team

7. Site Certified email

Qualification Requirements (Education, Experience, Skills & Others)

"1,Bachelor degree in Telecommunications, Computer Science, or relevant domain

2,Good leadership skills in a multi cultural and multi-national environment

3,Good interpersonal & communication skills

4,At least 5 years working experience, which at least 2 years at management level, in QA.

10.  Team Lead – Mobile RTR

"1. Handling of the customer related trouble tickets and escalations with respect to the VAS / IN nodes

2. 1st level troubleshooting for customer related faults in the VAS / IN network domain

3. Escalation and coordination of TT to the L2 SLO team within the OLA for faults needing additional technical expertise

4. Coordination with NOC / Monitoring with relation to outages and known issues.

5. Checking the Configuration, which are specified in the plans is correctly done or not.

6. Coordinating with the customers and other departments for various requirements.

7. Check the sample rating CDR's after the configuration

8. Working Knowledge and trouble shooting skills to solve problem using tools like SMSC ReflectionX, MMSC Web browser, NTMS Web browser, NPS Web browser, RIM Web browser, eServe GUI and other operationally required applications

9. Editing of configurations in products, service and sub service level

10. Taking the traces for solution and troubleshooting the problem related to charging and billing.

11. Assist in analyzing operational external & internal, Individual and team performance reports as per the requirements from the management team

12. Ticket prioritization based on specified guidelines for Aging, Escalations and VIP cases

13. Participate in regular meetings with teams and management

Qualification Requirements (Education, Experience, Skills & Others)

"1. B. Tech 1 to 5 years of experience, (Internal/External Customer Engagement & Relationship Management) Interface with consumer external customers and internal counter parts teams in technology to speed up resolution of long pending and aging trouble tickets with close follow up and proper escalations mechanism

2. Assists in determining customer requirements, and suggests solutions utilizing available features of the telecommunications system; provides specialty training to system users, as assigned

3. Provide quicker responsiveness to signature accounts  and VIP customers incidents and handle them promptly as per section SLA

4.  Alert service owners & management in technology for sudden increase in trouble tickets as a result of network outages and follow up until resolution.

5. Liaise with technology teams and provide necessary information based on investigation and follow up until resolution.

6. Monitor the reopened trouble tickets, validate the reason for reopen and take appropriate action to prevent the tickets getting reopened and provide permanent solution.

7.  Assists in determining customer requirements, and suggests solutions utilizing available features of the telecommunications system; provides specialty training to system users, as assigned. To define and establish best practices in co-operation with other departments.          

(People Excellence: Learning & Growth): 1. Develop knowledge of existing and new DU products and services in order to provide correct information to customers queries

2. Attend vendor based trainings and conduct trainings for the team and perform knowledge share.

3. Liaise with technology counterparts for trainings on latest products and technologies for the team members.

4. Prepare method of procedures, troubleshooting guides and procedures

5. Review troubleshooting materials and contents in Knowledge base tool, ensure it is up to date and latest technologies are updated in the KB.

6. Historical activity tracking, measuring and auditing.
                                               

Jobs September 19 2012

Looking for Sales Representative

From: dupont.riyadh@gmail.com

Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Riyadh (Riyadh)

Description: Hi Candidates;

We are looking for a Computer technician with
Electronic background to our Riyadh activities, Please
find the below requirements,

1. Sales Representative

fluency in English, Arabic and computer literature.

Attractive salary+ commission,

Please apply the candidates inside SAUDI ARABIA only
with transferable visa,
Vacancy for a Computer shop
Duty time - 08:00 Am - 10:00 Pm Sat-Thu

Please send your CV, mention expected salary and
Joining date.


Your qualifications will be meet our requirements then
the Appointment will be sooner.

Best of Luck

***** ***** *****
Looking for Computer Technician -Electronic
Mechanic/Sales Representative

From: pkmb@hotmail.com

Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Riyadh (Riyadh)

Description: Hi Candidates;

We are looking for a Computer technician with
Electronic background to our Riyadh activities, Please
find the below requirements,


1. Computer Technician


Fresh/ Minimum 2 years experience Desktop/ Laptop repair, Electronic Mech/Mobile knowledge and Networking Knowledge is an added advantage Preferable for an Indian, Sorry All other communities are requested to ignore this advt.


2. Sales Representative

fluency in English, Arabic and computer literature.

Please apply the candidates inside SAUDI ARABIA only
with transferable visa,
Vacancy for a Computer shop
Duty time - 08:00 Am - 10:00 Pm Sat-Thu

Please send your CV, mention expected salary and
Joining date.


Your qualifications will be meet our requirements then
the Appointment will be sooner.

Best of Luck


***** ***** *****

sales executive -keralate

From: noorshanv@gmail.com

Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Riyadh (Jeddah)

Description: one of the leading industrial tools and
safety products supplying company looking sales
executives, it out door. saary starting 3000 SAR+
car + mobile allowance.


qualification


1-graduate with communication in English ,Malayalam,
Hindi and Arabic (prefere)
2-minimum product related 6 month experience with
driving license.
3-must be keralate.

please sent bio data to noorshanv@gmail.com


***** ***** *****


Civil Engineer Required

From: jobsksa@live.co.uk

Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Dammam

Description: We are looking for a Civil Engineer with
the minimum 5 years experience in road construction.

Interested candidates may send thier CV's on e-mail
id: jobsksa@live.co.uk


***** ***** *****

URGENT NEED CIVIL QC INSPECTOR -ARAMCO APPROVED

From: ksyp7@yahoo.com


Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Khobar (DAMMAM, JEDDAH)

Description: NEED URGENT


CIVIL QC INSPECTOR-ARAMCO APPROVED
Must have SAP or ARAMCO approval
Must have degree / diploma in Civil

6 working days in a week
To work on hourly basis (08/10 Hrs per day)


GOOD RATE
SEND CV AT
ksyp7@yahoo.com


***** ***** *****

LOOKING URGENT FIRE ALARM TECHNICIAN (URGENTLY)


From: TANVEER.HAMEED@YAHOO.COM


Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Jeddah (jeddah)

Description: WE ARE LOOKING URGENT FIRE ALARM
TECHNICIAN ..THEY SHOULD BE EXPERT IN FIRE ALARM SYSTEM
..SEND ME MAIL ON MY

MAIL.... ZUHAIBCH999@GMAIL.COM


***** ***** *****

Urgently required -Mechanical & Electrical Inspectors


From: mshareef@shacosaudi.com

Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Jubail (For Jubail)

Description: Dear All,

We required following category urgently for one of our
project in jubail

01.Mechanical Inspectors.
02.Electrical Inspectors.

Qualified, well experienced (6-7 yrs) candidates
required for the above.

Kindly send your resume to mshareef@shacosaudi.com


***** ***** *****

Urgently required - Admin Assistant


Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Riyadh (Riyadh)

Description: A leading company in the business seeks
to recruit the

FEMALE ADMIN ASSISTANT

with the minimum 2 years of experience
Send you CV on ksaadmin1@elektagf.com

or call 0543016517 (Ishtiaque)

***** ***** *****

Electrical Engineer 5 years Experience


From: brightintljbl@gmail.com


Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Jubail (Jubail)

Description: Dear all,


we need Electrical Engineer for immediate mobilization
in Jubail with 4 or 5 years experience in Saudi Arabia
especially who have worked in Plant.

Contact No. 058-2570830

***** ***** *****


HR ASSISTANT - BILINGUAL


From: emran.hr@gmail.com


Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Dammam

Description: REQUIRED HR ASSISTANT - BILINGUAL
(ARABIC/ENGLISH)

FOR A COMPANY IN DAMMAM.

PLEASE SEND CVS TO emran.hr@gmail.com


***** ***** *****

SENIOR PURCHASING ENGINEER - CONSTRUCTIONS


From: emran.hr@gmail.com

Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Dammam (Dammam)

Description: Required SENIOR PURCHASING ENGINEER WITH CIVIL ENGINEERING DEGREE AND EXPERIENCE IN PROCUREMENT OF CONSTRUCTION MATERIALS. OFFICE IN DAMMAM.

Responsibilities:

Develop and execute sourcing strategies for assigned
products.
• Responsible for category performance in terms of
quality, delivery and cost.
• Manage vendor relationships and assist in building
effective partnerships.
• Responsible for executing the entire sourcing
process starting with supplier assessment through RFQ,
quote analysis, negotiation, supplier selection and
approval, sample order, parts approval and finally
production
• Identify alternative low cost solutions
• Verify that RFQ documentation is accurate and
complete, allowing suppliers to provide accurate
quotations and to build to specifications
• Work with cross-discipline teams to both qualify and
regularly audit suppliers
• Lead responsibility for supplier contract
negotiation
• Track cost trends of raw materials, particularly
metals, to properly control purchasing costs
• Coordinate with engineering team for product /
project sourcing activities
• Ability to source product and materials according to
drawing specifications and project requirements.
• Perform additional assignments as assigned.

please email CVs to emran.hr@gmail.com


***** ***** *****

URGENT REQUIREMENT


From: glis786@yahoo.com

Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Jubail (Al-Jubail)

Description: Dear All,

We have the following requirements in urgent basis: -

1. Procurement QC Supervisor with 5-6 years
Experience.
2. Civil QA/QC Supervisor with 5-6 years Experience.

Location: Jeddha
Chamber not Required
Duration: Long Term

Kindly Forward your CVs to glis786@yahoo.com



***** ***** *****

MOBILE PHONE TECHNICIAN REQUIRED


From: sardarsajid80@gmail.com


Date: Sunday, September 16, 2012

Category: Jobs Offered

Region: Riyadh (Riyadh)

Description: We need a Mobile technician at urgent
basis for my mobile shop.


we are looking for a candidate who live in Riyadh and
belong to ASIA e,g Pakistni, Hindi or Bangladeshi.


Please contact: 0534790063



***** ***** *****

Urgent Positions: IT Desktop Support (Positions=9) &
Project Manager (Arabic Language)


From : Jobs@JobsWebPortal.com


Date: Monday September 17, 2012


Job Title : IT Desktop Support

Deployment City : Riyadh & Jeddah
Positions : 9
Salary : 3500 SAR to 5000 SAR

Mention your Desired city in subject.
Candidates available in Riyadh will be preferred for
interview.


2) Job Title : Project Manager (Arabic Language is
must)

Nationality : Pakistani, Indian or any other
nationality
Job Location : Riyadh
Salary : Around 8,000 SAR (with other benefits)
Certification : PMP not necessary


Note:


a) Experienced Professionals will be preferred.
b) Mention Position applied for in Email Subject,
Without "Job Title" in subject Email will be deleted.
c) Answer the following questions & send your updated
profile in Word Format (.Doc) to


Jobs@JobsWebPortal.com

Position Applied For =
Current Gross Monthly Salary in SAR =
Expected Gross Monthly Salary in SAR =
Notice period to join =
Current location =
Visa Require OR Iqama Transferable in Future ?