Telecom Jobs Opening Dubai
Please see below the requirement ,all below are urgent positions
Preference will be given to those who have worked earlier in Du in similar role,
Send CVs to Rizwan@dicetekuae.com
1. Consumer Service Fulfillment Provisioning Technician
"1. Process customer provisioning requests in a timely and efficient manner.
2. Validate documents of each activity within the day the time of distribution of orders, rejecting all the orders with missing documents within the established SLA and changing order status, if complete, from assigned to ‘in progress’ in order to ensure that the end to end SLA adherence requirements are met.
3. Raise a red flag to the line manager for every TT logged for system failure/issues and keep track of it in order to ensure that the line manager escalates related issues to relevant teams.Follow up with sales and customers on each proposal submitted in order to meet the 48 hours SLA and raise red flag to the management on a weekly basis on each proposal that exceeded SLA through an excel report. This ensures that management is aware of the issues affecting Sales Support and escalations can take place accordingly.
4. Ensure each order meets the SLA as defined in order to avoid escalations from other teams.Propose and share work around solutions to bypass system limitations and the absence of full automation in order to ensure that the team is fully aware and aligned to the tasks on hand.
5. Communicates effectively with employees and provide relevant information upon request.
6. Continually develop own skills and maintain an up to date knowledge of systems and work processes necessary to carry out the role.Process requests on time and highlight delays to management in order to contribute to maintenance of operational efficiency and ensure customer requests are resolved and provisioned within SLAs.
7. Continuously improves processes and methods required to effectively perform job at own position.
8. Provide input regarding improvements in processes and methods within the team/unit."
2. Enterprise Sales Support Team Lead
"1. Process customer provisioning requests in a timely and efficient manner.
2. Validate documents of each activity within the day the time of distribution of orders, rejecting all the orders with missing documents within the established SLA and changing order status, if complete, from assigned to ‘in progress’ in order to ensure that the end to end SLA adherence requirements are met.
3. Raise a red flag to the line manager for every TT logged for system failure/issues and keep track of it in order to ensure that the line manager escalates related issues to relevant teams.Follow up with sales and customers on each proposal submitted in order to meet the 48 hours SLA and raise red flag to the management on a weekly basis on each proposal that exceeded SLA through an excel report. This ensures that management is aware of the issues affecting Sales Support and escalations can take place accordingly.
4. Ensure each order meets the SLA as defined in order to avoid escalations from other teams.Propose and share work around solutions to bypass system limitations and the absence of full automation in order to ensure that the team is fully aware and aligned to the tasks on hand.
5. Communicates effectively with employees and provide relevant information upon request.
6. Continually develop own skills and maintain an up to date knowledge of systems and work processes necessary to carry out the role.Process requests on time and highlight delays to management in order to contribute to maintenance of operational efficiency and ensure customer requests are resolved and provisioned within SLAs.
7. Continuously improves processes and methods required to effectively perform job at own position.
8. Provide input regarding improvements in processes and methods within the team/unit."
Qualification Requirements (Education, Experience, Skills & Others)
1,Bachelor degree in Telecommunications, Computer Science, or relevant domain
2,Good leadership skills in a multi-cultural and multi-national environment
3,Good interpersonal & communication skills
4,At least 3 years working experience in commercial customer service(Pre-Sales or Post-Sales).
3. Consumer Service Fulfillment Provisioning Technician
"1. Preparing LCM Report
2. Preparing Ageing Report
3. Monitoring In Progress Report
4. Maintaining Dispatch Board
5. Creation of Penalties
6. Maintaining Penalties Database
7. Checking of Invoices
8. Preparation of Weekly Report
9. Calling Customers to schedule the appointment
10. Preparing Consumer Daily Field Visit Report
11. Preparing Provisioning Report
12. Preparing Internal KPI Report
13. Scheduling the appointment
14. Creation and Maintaining of SLA Report
Qualification Requirements (Education, Experience, Skills & Others)
1,Diploma or Higher Certificate in Electrical or Electronics or related disciplines
2,Good interpersonal & communication skills
3,Problem solving skill
4,At least 2 years working experience in residential broadband, IPTV and VoIP services installation
5, Familiar with Dubai" with UAE DL
4. Consumer Service Fulfillment Activation Technician
1. Resume, Suspend, Delete and Update Consumer WO
2. Manual Reconnection of services without WO (HPSM TT)
3. Service Status Request
4. TT's Request
5. ITCMS WO Request
6. Alignment of SIID s in OBI with NetCraker
7. Creating and Deleting profiles in OBI for Testing Team on their request.
8. Follow up with OAIM Team for any Pending WO, not closed due to NeCraker Issue.
9. Cease WO request-By vendor
10. Hybrid WO request
11. Static IP Request
12. Coordination with T3 and IP Core Team for subnet request
13. Circuit Creation in Net Cracker for Migrated Switch
14. Circuit Creation in Net Cracker for Relocation WO
15. Consumer WO Audit-Assigned by management.
16. Creating Circuit in NC of Port Changed CM
17. Training the team for change in Technology and Supporting the team for issue WO's and escalation WO's
Qualification Requirements (Education, Experience, Skills & Others)
1,Bachelor degree in Telecommunications, Computer Science, or relevant domain
2,Good leadership skills in a multi cultural and multi-national environment
3,Good interpersonal & communication skills
4,At least 2 years working experience in residential broadband, IPTV and VoIP service activation.
5. Consumer Service Fulfillment Activation Leader
"1. Resume, Suspend, Delete and Update Consumer WO
2. Manual Reconnection of services without WO (HPSM TT)
3. Service Status Request
4. TT's Request
5. ITCMS WO Request
6. Alignment of SIID s in OBI with NetCraker
7. Creating and Deleting profiles in OBI for Testing Team on their request.
8. Follow up with OAIM Team for any Pending WO, not closed due to NeCraker Issue.
9. Cease WO request-By vendor
10. Hybrid WO request
11. Static IP Request
12. Coordination with T3 and IP Core Team for subnet request
13. Circuit Creation in Net Cracker for Migrated Switch
14. Circuit Creation in Net Cracker for Relocation WO
15. Consumer WO Audit-Assigned by management.
16. Creating Circuit in NC of Port Changed CM
17. Training the team for change in Technology and Supporting the team for issue WO's and escalation WO's
Qualification Requirements (Education, Experience, Skills & Others)
1,Bachelor degree in Telecommunications, Computer Science, or relevant domain
2,Good leadership skills in a multi-cultural and multi-national environment
3,Good interpersonal & communication skills
4,At least 5 years working experience, which at least 2 years at management level, in residential broadband, IPTV and VoIP service activation.
6. Enterprise Sales Support Assistant
"1. Process customer provisioning requests in a timely and efficient manner.
2. Validate documents of each activity within the day the time of distribution of orders, rejecting all the orders with missing documents within the established SLA and changing order status, if complete, from assigned to ‘in progress’ in order to ensure that the end to end SLA adherence requirements are met.
3. Raise a red flag to the line manager for every TT logged for system failure/issues and keep track of it in order to ensure that the line manager escalates related issues to relevant teams.Follow up with sales and customers on each proposal submitted in order to meet the 48 hours SLA and raise red flag to the management on a weekly basis on each proposal that exceeded SLA through an excel report. This ensures that management is aware of the issues affecting Sales Support and escalations can take place accordingly.
4. Ensure each order meets the SLA as defined in order to avoid escalations from other teams.Propose and share work around solutions to bypass system limitations and the absence of full automation in order to ensure that the team is fully aware and aligned to the tasks on hand.
5. Communicates effectively with employees and provide relevant information upon request.
6. Continually develop own skills and maintain an up to date knowledge of systems and work processes necessary to carry out the role.Process requests on time and highlight delays to management in order to contribute to maintenance of operational efficiency and ensure customer requests are resolved and provisioned within SLAs.
7. Continuously improves processes and methods required to effectively perform job at own position.
8. Provide input regarding improvements in processes and methods within the team/unit."
Qualification Requirements (Education, Experience, Skills & Others)
1,Diploma or Higher Certificate in Electrical or Electronics or related disciplines
2,Good interpersonal & communication skills
3,At least 2 years working experience in commercial customer service(Pre-Sales or Post-Sales).
7. OMD Technican
"-Receive order from Sales Support team
-- Order Sorting & Distribution
-- Customer Appointment Scheduling & rescheduling
-- Call Select order co-ordination & partner follow-up
-- Preparing the material list per work order to collect from logistics
-- Audit of Field Engineer visits and checking for delayed appointments / missed appointments
-- Follow-up with Du Internal teams for Site Access, Customer Issues, Capacity Issues, Shortfall Requests, Wrong Work Orders, Wrong Products etc
-- Work with Sales Support & ESO for order related issues
-- Work with EnR, ND & RFS team for the RFS status of new sites
-- Escalation Management and Order Prioritization
-- Participate in FUT, UAT of new products
-Document Management
-Reporting
-System updateon CRM, CRR
-Receive TT and dispatch to related team for those provision with 28 days problem
-Dispatch field staff on-site installation
-Owner and SPOC of all work orders
-Involve with product marketing & other internal teams in the defining & testing of process for new products"
Qualification Requirements (Education, Experience, Skills & Others)
1,Diploma or Higher Certificate in Electrical or Electronics or related disciplines
2,Good interpersonal & communication skills
3,Problem solving skill
4,At least 2 years working experience in commercial customer service(Pre-Sales or Post-Sales)
8. Team Leader- Logistics,Store&Fleet
"1. Preparing LCM Report
2. Preparing Ageing Report
3. Monitoring In Progress Report
4. Maintaining Dispatch Board
5. Creation of Penalties
6. Maintaining Penalties Database
7. Checking of Invoices
8. Preparation of Weekly Report
9. Calling Customers to schedule the appointment
10. Preparing Consumer Daily Field Visit Report
11. Preparing Provisioning Report
12. Preparing Internal KPI Report
13. Scheduling the appointment
14. Creation and Maintaining of SLA Report
Qualification Requirements (Education, Experience, Skills & Others)
"1,Bachelor degree in Telecommunications, Computer Science, or relevant domain
2,Good leadership skills in a multi-cultural and multi-national environment
3,Good interpersonal & communication skills
4,At least 5 years working experience, which at least 2 years at management level, in Logistics,Store&Fleet.
9. Team Leader – QA
"1. Manage KPI and site visit records for Technicians
2. Site visit once a week to site where a CR was done
3. Mystery visit for the site once a week and provide report
4. Prepare penalty presentation/ document
5. Site visit after a violation
6. Weekly TT report from NOC and forwarding to Activation Team
7. Site Certified email
Qualification Requirements (Education, Experience, Skills & Others)
"1,Bachelor degree in Telecommunications, Computer Science, or relevant domain
2,Good leadership skills in a multi cultural and multi-national environment
3,Good interpersonal & communication skills
4,At least 5 years working experience, which at least 2 years at management level, in QA.
10. Team Lead – Mobile RTR
"1. Handling of the customer related trouble tickets and escalations with respect to the VAS / IN nodes
2. 1st level troubleshooting for customer related faults in the VAS / IN network domain
3. Escalation and coordination of TT to the L2 SLO team within the OLA for faults needing additional technical expertise
4. Coordination with NOC / Monitoring with relation to outages and known issues.
5. Checking the Configuration, which are specified in the plans is correctly done or not.
6. Coordinating with the customers and other departments for various requirements.
7. Check the sample rating CDR's after the configuration
8. Working Knowledge and trouble shooting skills to solve problem using tools like SMSC ReflectionX, MMSC Web browser, NTMS Web browser, NPS Web browser, RIM Web browser, eServe GUI and other operationally required applications
9. Editing of configurations in products, service and sub service level
10. Taking the traces for solution and troubleshooting the problem related to charging and billing.
11. Assist in analyzing operational external & internal, Individual and team performance reports as per the requirements from the management team
12. Ticket prioritization based on specified guidelines for Aging, Escalations and VIP cases
13. Participate in regular meetings with teams and management
Qualification Requirements (Education, Experience, Skills & Others)
"1. B. Tech 1 to 5 years of experience, (Internal/External Customer Engagement & Relationship Management) Interface with consumer external customers and internal counter parts teams in technology to speed up resolution of long pending and aging trouble tickets with close follow up and proper escalations mechanism
2. Assists in determining customer requirements, and suggests solutions utilizing available features of the telecommunications system; provides specialty training to system users, as assigned
3. Provide quicker responsiveness to signature accounts and VIP customers incidents and handle them promptly as per section SLA
4. Alert service owners & management in technology for sudden increase in trouble tickets as a result of network outages and follow up until resolution.
5. Liaise with technology teams and provide necessary information based on investigation and follow up until resolution.
6. Monitor the reopened trouble tickets, validate the reason for reopen and take appropriate action to prevent the tickets getting reopened and provide permanent solution.
7. Assists in determining customer requirements, and suggests solutions utilizing available features of the telecommunications system; provides specialty training to system users, as assigned. To define and establish best practices in co-operation with other departments.
(People Excellence: Learning & Growth): 1. Develop knowledge of existing and new DU products and services in order to provide correct information to customers queries
2. Attend vendor based trainings and conduct trainings for the team and perform knowledge share.
3. Liaise with technology counterparts for trainings on latest products and technologies for the team members.
4. Prepare method of procedures, troubleshooting guides and procedures
5. Review troubleshooting materials and contents in Knowledge base tool, ensure it is up to date and latest technologies are updated in the KB.
6. Historical activity tracking, measuring and auditing.