Opening for SERVICE ENGINEER VAS SMSC
Resumes to Sreejesh.Vasudevan@rizeconsulting.com
Urgent Opening for SERVICE ENGINEER (VAS, SMSC) for our client in Saudi Arabia
Job description:
VAS Service Engineer is responsible for the overall Quality of Service,
performance data, SLA and KPIs in the Operations Centre. The
responsibilities cover the following:
Real time monitoring of Service and Network quality and capacity. Analyse
and reporting of Service and Network quality.
Initiate Service and Network improvements and optimisation activities.
Initiate temporary Service and Network reconfigurations, if performance is not
satisfactory.
Drive tool development for delivery and management of new services.
Analyse failure trends and identify chronic failures.
Provide performance data and determine impact of service problems on
service performance.
Provide optimum use of the existing Networks.
Recommend service redesign
3 Main activities
The main activities are the following:
• Set up the performance measurements and quality thresholds from
statistics and CDRs
• Compile and analyse the performance data both in real time and trend
analysis
• Ensure that management tools have the functionality to support the
operational processes
• Ensure ongoing service and network performance meets specified
criteria
• Notification of performance degradation and suggest reconfigurations
to improve service
•Suggest reconfigurations based on market, customer and service
requirements
• Liasing with customer relations management
• Liasing with service and network planning and development in the
developing of the plans for extensions and changes of services or the
network
• Recommendations that initiate Service- and Network- Configuration
• Performance failure trend analysis to find chronic failures
• Recommend service re-design to avoid service quality problems or
capacity problems
Technical Competence
• Hands on experience of SMSC & OMG Logica CMG (Acision) system
administration and O&M tasks
• Hands on experience / Excellent knowledge in Anti-Spam Acision
(Open mind)
• Hands on experience / Good Knowledge in Generic Billing Gateway
(GBG)
• Hands on experience / Good Knowledge in Message Plus (M+)
• Good Knowledge in CMS operations
• Good Knowledge in HP-SMSC / Mbalance (Tekelec) operations
• Knowledge in other VAS services and Network- Configuration
• Knowledge in IP