IT Helpdesk Manager, Bahrain

Job Description

A telecommunications firm is looking for an IT Helpdesk and Support Executive to join its team in Bahrain. The successful candidate has to maintain a robust IT helpdesk and support service for customers in Bahrain as well as offer electronic troubleshooting advice.

Responsibilities:
• Ensure all security infrastructure is in place and functional.
• Liaise with vendors providing first line support for desktop IT and enterprise network.
• Conduct routine maintenance processes and handle spontaneous malfunctions as required.
• Research best industry practices in desktop and helpdesk operations, systems and technology.
• Ensure that applications and network are accessible to all users and are operational at all times.

Requirements:

• Bachelor’s degree in IT, Electrical engineering or equivalent from a recognized university.
• At least 3 - 5 years of IT experience with a focus on desktop/helpdesk support in the telecommunications industry, ideally in the GCC.

Candidates who qualify for this position may kindly quote the Job Title in the subject of your email and send your CV as an attachment in MS Word Document format to mariam.r@gulfconnexions.com

Only short listed candidates will be contacted.